Thank you for choosing EverRiseMarketplace.com. We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, please read the following refund terms carefully to understand our policy for processing refund requests:
- Refund Terms
Return Period: You can request a refund within 30 days of receiving the product. Return requests after 30 days will not be accepted.
Item Condition: Returned items must be in original condition, including unused, unopened, and with all original tags, packaging and accessories.
Exclusions: The following items are not eligible for refunds: customized items, opened personal care products, special offers, and other items that are not suitable for use in the description.
- Return Process
Request a Return: Please contact our customer service team via email with the order number, purchase date, and reason for return. We will guide you through the return process.
Return Address: The return address will be provided after receiving your return request. Do not return items to unauthorized addresses.
Return Costs: Return costs are borne by the customer unless there is a quality problem with the product or we sent the wrong item.
- Refund Processing
Refund Method: Refunds will be made to your original payment method. Refund processing time is usually 5-7 business days, and the specific time may vary depending on the payment method.
Partial Refund: If the returned item is not in the condition that meets the refund conditions, we reserve the right to adjust the refund amount.
Shipping Refund: The shipping cost of the original order is not refundable. If the return is due to our error or product quality issues, we will cover the return shipping costs.
- Damaged or Defective
Damaged Goods: If the item you received is damaged or defective, please contact us within 48 hours of receipt and provide relevant evidence (such as photos). We will provide you with a return service or refund.
Incorrect Order: If the item you received does not match the order, please contact our customer service team as soon as possible and we will arrange a replacement or refund.
- Refund Statement
Refund Decision: All refund requests are reviewed by our customer service team. We reserve the right to make the final decision to ensure that requests that meet the refund policy are processed.
Thank you for your support and understanding of EverRiseMarketplace.com. We are committed to ensuring your shopping experience is smooth and hassle-free, and look forward to providing you with more high-quality products and services.