Welcome to EverRiseMarketplace.com. If you encounter any problems while using our website, the following terms will guide you. By using this website, you agree to abide by these terms.
- FAQ
We have prepared a FAQ page for users, covering order processing, payment methods, shipping and return policies. If you have any questions, we recommend that you first check our FAQ, which may contain the answers you need. - Technical Issues
If you encounter technical problems while using the website, such as page loading errors, payment failures, or difficulty logging into your account, please contact our technical support team.
We will resolve any technical failures as quickly as possible, but we are not responsible for problems with the user’s device, network connection or browser settings.
- Order Issues
If your order status shows an abnormality, the product is out of stock, or the order cannot be completed, please contact us by email or phone and we will do our best to resolve and ensure that you complete your purchase smoothly.
If the order information (such as shipping address, quantity of goods, etc.) is incorrect, please contact the customer service team as soon as possible to correct it.
- Shipping Issues
If your order is not delivered within the specified shipping time, please contact our customer support team to track the order status.
If the product is damaged or lost during transportation, please contact us immediately to initiate the investigation and compensation process.
- Return and Refund Issues
If you are not satisfied with the product you received or there is a quality problem, please refer to our Return and Refund Policy. We will provide returns or exchanges for eligible products within 30 days.
Refund processing time may vary depending on the payment method. If there is a delay in refund, please contact our customer service team for assistance.
- Account Security Issues
If you suspect that your account has been accessed without authorization or information has been leaked, please reset your password immediately and notify us. We will assist you in taking further security measures to protect your account.
We are committed to providing you with a smooth and satisfactory shopping experience and will do our best to resolve any issues you encounter during your use of EverRiseMarketplace.com.